Why Physical Therapy Reputation Management Matters

physical therapy reputation management

Business owners have always known that excellent customer service is an integral part of running a successful business. Physical therapy is no exception, as satisfied patients spread the word of their positive experience and are largely responsible for helping a practice grow. Disgruntled patients, on the other hand, likely won’t return to your practice and may even tell other people that they weren’t pleased with their treatment. This underlines the importance of physical therapy reputation management, which must be a major focus of your strategy if you want your practice to continue thriving.

Patients May Critique Both Patient Care and Customer Service

These days, with just about everything being on the Internet, your online reputation is priceless. The [pullquote2 textColor=”#000000″]Managing what’s being said about your physical therapy practice may be the most essential marketing you can do[/pullquote2] reputation you develop is largely based on what’s been said about your practice on review sites, and there is currently an abundance of these types of sites that patients can use to speak their minds. This is why managing what’s being said about your physical therapy practice may be the most essential marketing you can do.

If you break it down, there are actually two processes of your practice that your patients can review on social media. The most common area they may comment on is their actual patient care, which is the hands-on treatment that he or she receives from a physical therapist. But they may also take note of and review your customer service and the way they are treated by your receptionist, billing department and other support staff. When you take stock of your online reputation, look at each of the comments and categorize them into customer service-related comments and patient care-related comments, so you can address their feedback with the appropriate members of your practice.

Addressing Pain in Physical Therapy Reputation Management

There are some aspects of physical therapy reputation management that can be a little tricky. Physical therapy sometimes involves pain for the patient. [pullquote2 align=”right” textColor=”#000000″]If you are receiving online feedback from patients expressing frustration about this aspect of their treatment, you may want to try to be a little more compassionate and offer clearer explanations to your patients. [/pullquote2]It often involves pushing patients slightly past their levels of comfort to help them improve their strength and regain critical physical skills to improve their quality of life after an injury or painful condition. If you are receiving online feedback from patients expressing frustration about this aspect of their treatment, you may want to try to be a little more compassionate and offer clearer explanations to your patients. This will allow you to maintain the same treatment regimen with your patients, but broadens their understanding and minimizes their complaints. In many cases, complaints about physical therapy “hurting” or being “too aggressive” are really a failure in communication and not a failure in therapy.

Responding to comments as they are posted online and making sure you have a much higher percentage of positive ratings than negative ratings are crucial first steps. However, how can you focus on providing the excellent customer service your patients need if you’re spending all your time on your physical therapy reputation marketing? Can you develop internal processes to improve patient care if you are constantly monitoring your reviews online? It can be a bit of an endless cycle that leaves you spread too thin to grow your practice effectively, and you may need some additional help with these efforts.

[colored_box bgColor=”#000000″ textColor=”#de2022″]We would love to help you out by doing what we do best, so that you can continue providing the best customer service and patient care possible to all of your patients, which will help ensure they post glowing reviews about your practice online. Please contact us to find out how we can help your practice thrive in the age of social media. In addition to helping you with physical therapy reputation marketing, we can optimize your mobile website, send out newsletters for your practice, and handle all your marketing needs both on social media sites like Facebook and Twitter as well as search engine based marketing on sites like Google, Bing and Yahoo.[/colored_box]

Complete Beginner’s Guide to Physical Therapy Search Marketing

physical therapy search marketing

As a private practice owner, physical therapy search marketing is a channel that you cannot afford to neglect. Search engines account for an enormous percentage of all online traffic. They are constantly directing traffic to one website or another and the search giants of today have held strong percentages of market share since their origin. Google, Bing and Yahoo are unlikely to disappear for a while so long as the Internet relies on search engines to be navigated.

This also applies when it comes to potential patients looking for information on physical therapy or searching for a nearby practice online. In just about all cases, they’re using a search engine to accomplish this task. This is why businesses like yours need to capitalize on physical therapy search marketing and use it to your full advantage, as it remains the dominant source of traffic for all businesses, including physical therapy facilities. Below, we offer some relevant keywords and search marketing opportunities that your practice can start taking advantage of right away.

Use the Google Keyword Planner

Google’s Keyword Planner can help you find relevant physical therapy search marketing keywords. Once found, you can begin targeting them with your search marketing campaigns.

To begin driving traffic to your website immediately, you can use Google AdWords, also known as a PPC ad campaign. PPC stands for “pay-per-click” and it implies that every time your ad is clicked, there is a fee. Although it’s a modest one, these fees can add up to quickly consume a several hundreds dollar search marketing budget. Many businesses in other niches spend thousands to tens-of-thousands of dollars per month on PPC campaigns.

PPC ads are featured at the top of Google and the Keyword Planner is a very important tool for PPC campaigns. When creating your ads you enter targeted keywords that your ads will be displayed for. To get you started, below is a collection of some of the most effective keywords that you should be using on your website. By simply adding the city name in which your facility is located somewhere in the phrase, you’ll have a complete list of targeted keyword phrases to begin creating profitable PPC ads with:

  • physical therapy
  • neck physical therapy
  • back physical therapy
  • arm physical therapy
  • leg physical therapy
  • foot physical therapy
  • knee physical therapy
  • hip physical therapy
  • shoulder physical therapy
  • physical therapy programs
  • physical therapy association
  • physical therapy clinics
  • sports physical therapy
  • physical therapy clinic
  • pediatric physical therapy
  • outpatient physical therapy
  • doctor of physical therapy
  • physical therapy services
  • advanced physical therapy
  • orthopedic physical therapy
  • physical therapy offices
  • performance physical therapy
  • physical therapy rehabilitation
  • professional physical therapy
  • physical therapy program
  • physical therapy treatments
  • geriatric physical therapy
  • physical therapy centers
  • physical therapy center
  • dynamic physical therapy
  • hand physical therapy
  • physical therapy locations

Google’s Keyword Planner provides a competition rating and suggested bid amount for each keyword that you intend to target. These metrics are very important. The higher the suggested bid and competition rating, the more that keyword will cost to target with your PPC campaign. Costs can add up quickly when targeting keywords that are highly competitive.

Search Engine Optimization

Just as you can pay to be at the top of search engines, you can also rank there naturally. Using the same keywords that you are targeting through PPC with Google Adwords, you can begin to optimize your website to naturally overtake your competitors and be a top contender for Google’s top 10 search results for a given keyword.

[pullquote1 align=”right” textColor=”#000000″]Search engine optimization (SEO) is relatively straightforward and revolves around one simple concept: content is king[/pullquote1]
Search engine optimization (SEO) is relatively straightforward and revolves around one simple concept: content is king. Google has been telling webmasters this for years and while some listen, many have not.

What this means is that the content of your website dictates your results through SEO. When you produce valuable content that your audience and readers will benefit from, you will see more promising results. One way to do this is to utilize your website’s blog and integrate targeted keywords into insightful and knowledgeable blog posts. You can write content such as “how-to” guides, tutorials for physical therapy, suggestions, and home-based treatments for patients, to name a few. Always keep in mind that quality content is better than high quantities of content and that your readers are much more likely to share an article that is worth reading.

To optimize your content for search engines, insert your targeted keywords into the following as possible:

  • Page Title
  • Meta Description
  • Meta Keywords
  • Tags
  • Categories
  • H1 Heading
  • H2 Heading
  • H3 Heading
  • Image ALT Text
  • URL Structure
  • Body of the Content

By following this basic structure, your content will be well optimized and ready for sharing. The more your content is shared, the more it will link back to your site, which will increase its search engine rankings. Remember to keep the content readable and not overuse the keywords. Your audience wants an article that flows well and doesn’t sound robotic.

Contact Us for Additional Physical Therapy Search Marketing Tips

[squeeze_box]If you still feel like you can use some help with your physical therapy search marketing, contact us at E-Rehab today. We can work together to establish a strategy that’s feasible for you, and soon enough, you’ll see as your website starts ascending in the search rankings.[/squeeze_box]

Reputation Marketing for Physical Therapists: 3 Top Tips

reputation marketing for physical therapists

In the field of medicine, your reputation is everything. Getting just one bad online review can have negatively impact your business in major ways. The worst part is, you may never know the business that you actually lost, since no one is going to tell you about it. This highlights why reputation marketing for physical therapists should be an essential component of your online strategy.

You need to be proactive when it comes to managing your reputation in the online space. If you’re not, competitors and the inevitable disgruntled patient will otherwise control the entire narrative of your practice online. With that, we bring you these three top tips for reputation marketing for physical therapists.

Use Negative Keywords When Marketing Online

Having a good keyword strategy is a necessity. However, this keyword strategy must include a way to limit your exposure to people who do not need your services. This saves your practice a great deal of money and ensures your patient base trusts you more through the door.

The negative keyword keeps your ads from showing up in places you would rather not be. If you start out with a happier patient base, you risk less problems down the road. However, no medical practice truthfully has the time to keep up with the ever-changing world of keywords. One of the best investments of resources in medicine is outsourcing at least the initial research of the proper keywords to target.

Aggregate All Citations

It’s difficult to have a complete grasp of what people are saying about you online. With a seemingly-endless number of review sites—Yelp, Google and Foursquare, to name a few—it’s possible for people to talk about your practice without you ever knowing it, since you may not even know that the page exists. In addition, there are many niche-oriented deep web pages that dedicate themselves to reviewing medical practices that you may not know about.

Fortunately, with the right software or the right partner, you don’t have to know about every comment that people make about you. You can focus on your current patients while the algorithm scours the Internet automatically for all citations or mentions of your practice across the entire Internet. This information comes to you delivered neatly for analysis.

[pullquote1 align=”right” textColor=”#000000″]Once you know who is saying what, you can fix immediate problems[/pullquote1] Once you know who is saying what, you can fix immediate problems. When you trace back comments to their source, you also figure out where people comment on you most frequently across the Internet. With this information, you can make a real decision about whether to monitor that space more frequently. This allows you to better control the narrative about your practice.

The number one advantage to aggregating citations is pointing out trends. It’s much easier to see problems in your practice when you have information from multiple sources in one place.

Build Positive Links Consistently

The major search engines pay attention to pages with dynamic content. They also associate pages with similar citations to each other. In short, if the underlying message associated with your practice is negative, Google will raise the profile of all websites with negative information about you. If the consensus is that your practice provides good service and effective treatment, Google will raise those sites.

Aside from providing good service, you also tip the odds in your favor through consistent link building. Crowdsourcing articles related to your practice or putting up a few video marketing examples is a great way to advertise your practice directly and build links for the search engines.

We Can Help with Reputation Marketing for Physical Therapists 

[info_box]Please feel free to contact us with any question about your presence on the Internet. We pride ourselves in offering a wide variety of services that encompass the entire spectrum of what you need to succeed online. We guide your company in search engine marketing, email newsletters, websites and responsive websites, video marketing, social media marketing and reputation marketing.[/info_box]

 

Make Your Physical Therapy Website Local SEO Friendly

physical therapy website

The phrase “location, location, location” doesn’t only apply to real estate. When you design your physical therapy website, focusing on your location with search engine optimization (SEO) in mind is an absolute must, whether you have one location or multiple offices spread across the state.

The thing is, you can’t just have your physical address posted on your website and call it a day. There are multiple strategies that you should use to help you promote and improve your local SEO. By utilizing all of these practices, you’ll improve your reach across the Internet and among local searchers that are in need of your physical therapy services. Read on to find out how to make your physical therapy website more “SEO-friendly.”

Make Your Location a Prominent SEO Keyword

Your address or location should not be listed only in the header or footer of your website. Instead, you should focus on integrating it into your SEO strategy by putting it in key elements of your website. For instance, title headings for your webpages can be SEO-optimized instead of just giving them generic titles. Here’s an example: instead of using “Our Office” for your location page, optimize it with your location to “Our Brooklyn Office.” Other elements you can optimize include headings, titles, tags, image tags and other HTML and metadata descriptions. The more you use the name of your location throughout your website, the more optimized it will become.

Make Separate Local Pages for Each Location

If you have multiple offices, it’s important to provide separate pages that are dedicated specifically to these locations instead of just publishing content for multiple locations on the same page.[pullquote4 bgColor=”#ea8400″ textColor=”#000000″]Having multiple local pages not only helps people find the right location for their needs, but also improves your searchability across different places.[/pullquote4] Having multiple local pages not only helps people find the right location for their needs, but also improves your searchability across different places.

On each separate page, also be sure to include location-specific descriptions and content, instead of copying and pasting the same generic description or your mission statement. A good practice is to include local events you’ve sponsored in that area or describe the location in relation to special features or physical landmarks to make the description rich with local SEO.

The same should be done with other location listings: have separate pages on Google+, Yelp, Yellow Pages and other sites for each of your locations, too.

Attempt Address Accuracy Across All Map Listings

Search engines prefer consistency, especially when it comes to contact information like telephone numbers and addresses. To reach the most people, make sure that your practice is listed with the same contact information in every listing. For example, if your physical therapy office is located on “43 Main Street,” decide whether or not you will spell out “Street” or abbreviate it to “St.,” and stick to this designation throughout all uses of your address. The same goes for your practice name. The more consistent your name, number and address are, the more likely your website will be cited correctly and found.

Collect Reviews

Reviews are also an important part of building your practice’s local reputation. Besides adding testimonials to your website, you should also try to gather reviews for your local listings, such as your Google+ local page.

One of the best ways to get a Google+ review from your patients is to kindly request that they add a review before leaving your office. Set up a laptop or tablet that they can log into, and give them a few guidelines to help them write a short review. Not only does this give you a better spotlight in Google rankings, but they can also be helpful for you and your office. A great tool to use is Whitespark’s Review Generator, which will print out instructions for computer or smartphone use based on your office’s information.

Improving Your Local SEO Can Better Establish Your Physical Therapy Website

[highlight1 bgColor=”#000000″ textColor=”#3391ff”]Overall, improving the local SEO of your physical therapy website can make a big difference in your online efforts and significantly draw in new visitors that may become patients. By establishing your local SEO presence, your potential patients will be able to find you and your current patients can lend their own experience and recommendations to your practice. To get more help with your physical therapy website, contact us at E-Rehab today, and we can show you how to elevate your SEO to the next level.[/highlight1]

 

Physical Therapy Blogging: How You Can Make Your Strategy More Effective

physical therapy blogging

We listen to feedback from our clients all the time, and it’s often clear that physical therapy blogging can be an intimidating pursuit, especially for a new office or website. Another pressing question that many private practices have is this: with so many other great blogs out there, how can we differentiate ourselves and draw people in to read our content?

Believe it or not, but it’s actually quite simple to get started, so long as you know where to start. That’s why we present you with these “main ingredients,” which we believe are necessary for your physical therapy blogging to become successful.

Purpose

Every good blog, no matter their industry, has a focus or niche, which makes blogging easier for you to reach the right visitors.

So how can you make sure your blog has a purpose? Ask yourself questions like:

  • Who is my blog targeting? Who do I want to target (age, gender, location, types of therapy, etc.)?
  • What do I want my blog to provide? Extra tips and advice supplementary to my therapeutic work? My opinion on different practices? Statistics and news?
  • If I was a prospective patient trying to find my practice, what topics would I search for? What kind of results should show up complementary to my website?

Remember, you can cover multiple topics in your blog, but if you’re the only one providing content, you should be writing about topics that interest you, are worth your time and effort, and ones that make it easier for you to remain consistent. If you’re spending hours researching a topic you’re not interested in or find yourself dragging your feet, you’re less likely to be building a blog that’s true to your purpose or goal.  As a result, you increase the likelihood that you’re not meeting the best successful standard to blogging: consistency.

Consistency

Consistency is a key part of not just connecting with your audience, but also helping to maintain your web presence and website ranking. On the other hand, blogs that are infrequently posted may leave visitors wondering how reliable your office and the treatment you offer is.

Establishing a schedule (e.g. at least once a week or once a month) will help you remain consistent. You can always post compelling work whenever you find it outside of this regular schedule, but making your minimum posting at least keeps your blog and website active and engaged.

Engagement

In addition to purpose and consistency, you need to be engaging in your physical therapy blogging. Connecting with your audience—whether they love your writing or bring up counterarguments—adds authenticity and personality to your blog.[pullquote2 align=”left” textColor=”#000000″]Connecting with your audience—whether they love your writing or bring up counterarguments—adds authenticity and personality to your blog [/pullquote2] Ask questions, call for their own experiences or opinions, and reply to their comments to show that you’re not a robot generating random content, but a concerned therapist looking out for visitors and patients.

Engagement also doesn’t stop at your website’s blog page. You’ll need to reach people through social media by sharing your posts on Facebook, Twitter, Pinterest or even LinkedIn. Make sure that there are sharing buttons to various social media networks you use, and automate your posts so that they show up on your own social media feeds whenever you post.

In addition, following thought leaders in the field and engaging with their work through conversation, guest posting or sharing can help broaden your blog’s visibility and get you connected to prominent bloggers and authoritative figures in physical therapy.

Your Voice

At its foundation, the most successful aspect of physical therapy blogging comes down to you and your voice.[pullquote2 align=”right” textColor=”#000000″] The success of the best blogs with lots of followers is always due to the voice of the writer, who isn’t afraid to reveal his or her true emotions, whether it’s excitement or even disappointment.[/pullquote2] Your voice is key to making your blog unique and providing an engaging, fun, and caring perspective. The success of the best blogs with lots of followers is always due to the voice of the writer, who isn’t afraid to reveal his or her true emotions, whether it’s excitement or even disappointment.

Having that voice is extremely important in the physical therapy industry: when people are searching for a new doctor or therapist, they want someone who they can connect with and someone who shows that they care. When you use your voice on your blog and talk about some of your favorite aspects of the job, what new therapeutic techniques you love or think needs more research, or updates on patients that are transformed by your work, you’ll easily draw people in.

Let Us Guide Your Physical Therapy Blogging

[squeeze_box3]Having a purpose, being consistent, showing engagement and presenting your own voice will really make a difference in your physical therapy blogging and the results that you see come from it. If you need guidance to get you started blogging, or at any other step in the process, E-Rehab can help. Contact us today to find out what we can do for your practice.[/squeeze_box3]

How to Improve Physical Therapy Search Marketing

physical therapy search marketing

It’s 2016, and just about everything imaginable can be found on the Internet. As this expansion inevitably continues, you may start to grow concerned that the larger the Internet gets, the smaller your physical therapy practice’s website becomes, especially when all your competitors also have a sites of their own. The reality of the age we live in may cause a stir, but you’re not powerless against it: create a strategy to improve your physical therapy search marketing and you’ll establish your practice as a visible name that stands out above the rest.

More than Just ‘Having a Website’

If you own a physical therapy practice and already have a website, it’s a good start but only the first step. Being available on the Internet makes it much easier for potential patients to find you, because it’s the first place most people turn when they are looking for any business. When it comes to searching for businesses, some people will use a “yellow pages” type website, but most prefer a traditional search engine like Google, Bing or Yahoo. If your website can’t be found by these, or any other smaller, search engine, people are going to have a hard time finding it, and, again, you might as well not exist. It’s important to ensure that your business has high rankings on search engines, because people will tend to look at the first few search results and ignore anything else.

Physical therapy websites are unique in the way they are set up and how they need to be marketed on the Internet. If you have a physical therapy website, or are in need of the creation of one, it is best to turn to a professional company to help you. There are plenty of companies on the Internet that will help you with setting up your website, and many will help with optimizing your search. But with physical therapy companies, it is best to look to a company that knows something about physical therapy and how to market that particular type of business.

So how do you improve your physical therapy search marketing? The first thing is to have a good website that is search engine optimized (SEO). But really, turning to a professional to help you with improving your search engine ranking is the ray to go. E-rehab.com is an ideal solution for physical therapy websites to improve their search rankings. They are set up specifically for helping physical therapy and rehabilitation companies get up and running on the Internet, and that includes improving search marketing for your website.

If you have a physical therapy website, or are in need of setting up physical therapy website, turn to the experts at E-rehab.com. We know what it takes to make sure that a physical therapy company that is looking to get established on the Internet is found in the search results of the major search engines. We know what goes on “behind the scenes” at the search engines, and how to optimize a website to be found by the search engines and let people find your business on the Internet.

The Internet is a big place with millions of websites vying for people’s attention. How do you get your physical therapy website out there for people to see and access? You turn to the professionals so that your physical therapy search marketing is successful. E-rehab.com has the necessary capabilities to make your marketing strategy successful, and make your business found on the Internet.

If you are interested in seeing how much more successful your physical therapy business can be, contact us, we would be happy to help you get started.

What the Best Physical Therapy Websites Have to Offer

physical therapy websites

When it comes to building a website for your business, there are a few basic practices that are standard in any industry. The following are often considered essentials:

  • An eye-catching display
  • Easy navigation
  • A clear sense of what your business is and what it has to offer

But when it comes to physical therapy websites, there are a few additional factors to keep in mind that will make your website stand out from your competitors. You want to convince new patients to come to your clinic, while also offering your current patients the information they need without getting bogged down in a marketing campaign. With that in mind, here are some features that the best physical therapy websites offer their visitors:

Valuable—and Free—Health Information

Because so many physical therapy patients are referred by their doctors, your website needs to do more than just attract business. It should stand out as a leader in the field of physical therapy by providing valuable information that patients and other site visitors may be searching for. [blockquote align=”left”]According to Pew Research, up to 80% of e-patients turn to the Internet to find out about an illness or injury. [/blockquote]

Based on this, your website should offer e-patients a credible resources with credible and useful information. There are several possible ways to accomplish this:

  • Host a blog where you write about a different physical therapy topic every week
  • Ask site visitors to sign up for a weekly email newsletter that will contain more in-depth research and columns from various physical therapists; make sure your sources are current, reliable and credible
  • Provide links to articles, and make sure to check facts before posting them

The time you invest in making your website informative will pay off when you are seen as a thoughtful and experienced leader in the field.

A Practice Run of the First Appointment

Keep in mind that physical therapy is new for many patients, and as a result, it can be a little intimidating. Give site visitors a feel for what they should expect during their first appointment. Offer a video or picture tour of the facility and include photos and bios of all the physical therapists. Give new patients a rundown of what to expect from the moment they walk in the door and answer some of these questions:

  • How long is the typical wait time?
  • What should I wear to the first appointment?
  • How long will it last?
  • What types of insurance do you accept?

Your visitors should leave your website with the confidence of knowing exactly what is waiting for them when they step through the door for their first appointment.

Online Scheduling

The ease and convenience of the Internet means that many patients are online at most hours, including hours your clinic isn’t open. Allowing patients to schedule, reschedule or cancel appointments online gives them freedom to consider their appointments during off-business hours.

Mobile access

This one goes hand-in-hand with online scheduling. More and more consumers are conducting business on-the-go through cell phones and tablets, so make sure your website is mobile-compatible. [pullquote4 align=”right” textColor=”#2aec3f”]People are using mobile devices 60% of the time compared with only 40% of time being spent on computers[/pullquote4]A recent report from comScore shows that people are using mobile devices 60% of the time compared with only 40% of time being spent on computers. Most of that mobile time is being used on apps, so it’s worth considering whether or not you can make an app for your physical therapy clinic that allows patients to track their progress, their payments and their appointments.

E-Rehab Creates and Improves Physical Therapy Websites

[highlight2]There are clearly many elements that go into building physical therapy websites that will attract new patients and still be a useful tool for returning patients. Fortunately, you don’t need to build your website on your own. Contact us to see how E-Rehab can create the perfect website for your physical therapy clinic.[/highlight2]

 

Physical Therapy Newsletters Can Help You Earn Loyal Patients

physical therapy newsletters

If you’re not already creating and distributing effective physical therapy newsletters, it’s high time that you start. Newsletters have the power to transform new and possibly reluctant patients into loyalists that support your physical therapy practice with their repeat business and spread the good word regarding their positive experiences with you.

Establish Your Expertise

Using newsletters, especially when they are coupled with a strong online presence, will make you look like an authoritative expert in the field of physical therapy. The more you build this sort of presence, the more patients will come to you to learn about the latest treatments and solutions to their physical problems.

[highlight4]Newsletters are one easiest and most effective ways to establish your expertise. [/highlight4]The average web user is bombarded with advertisements and white noise on a constant basis, but you can break away from this buzz by utilizing effective and engaging newsletters on your blog or website. Newsletters are not only a means to encourage patients to come back to your clinic, but they are also an opportunity to educate, inform and advise. Here are some tips to help you implement attractive physical therapy newsletters to keep your patients engaged:

Many Recipients Open Emails Because of Catchy Headlines

Emailing effective newsletters does not have to be complicated or obtrusive as a busy physical therapist. Action words, verbs, and catchy headline can bring about positive results. Try to incorporate these in each of your headlines and ask yourself if it sounds like an email you’d want to open if it arrived in your inbox. If the answer is “no,” you should change the headline to something more appealing.

It’s All in the Name

Email marketing agencies and software allows you to create highly-personalized emails with each patient’s name and information. Studies have shown that click-through rates are actually much higher when your patient’s name is in the subject line. This sort of lead generation is a powerful way to keep patients coming back in the long term, which is much easier to do than reeling in new patients. As a form of lead generation, email newsletters are a highly effective form of patient retention.

Newsletters Allow You to Segment and Maintain Relationships with Your Patients

Segmenting is the process of breaking up your subscribers into smaller subgroups, creating highly engaging newsletters with a relevant call to action. Email marketing agencies can help you build and create sign-up forms that allow you to monitor who signed up to your newsletters, which can effectively track their interests. You can use segmenting and specialized subgroups to create highly appealing emails pertaining to recent news, upcoming events or the impact that you have in the local community.

[pullquote2 textColor=”#000000″]You don’t want to be the type of business that reaches out to patients only in times of need; instead, you want to bet he omnipresent physical therapist that is willing to advise and is the go-to person for the latest in your medical community.[/pullquote2] As a physical therapist, your focus should always be on maintaining relationships and underlining the importance of physical health. You don’t want to be the type of business that reaches out to patients only in times of need; instead, you want to bet he omnipresent physical therapist that is willing to advise and is the go-to person for the latest in your medical community. The key is to providing email newsletters that are valuable and different than other written content. Newsletters should be unique and related but a separate identity from your blog and website.

Importance of Mobile-Optimized Email Physical Therapy Newsletters

The amount of emails opened on smartphones has jumped from 8% in 2011 to 53% in 2014, and that ratio increases every year. It’s important to consider the mobile friendliness of your newsletters. Email-responsive designs will future-proof the promotional aspect of your career. With only 19% of marketers utilizing a responsive email design, it’s integral that you utilize this sort of technology. Make sure to work with an agency that understands the importance of using mobile-friendly newsletters to distribute informative content.

[info_box]To learn more about how E-Rehab can jump-start your website SEO, physical therapy newsletters and social media marketing, contact us or follow us @erehab.[/info_box]

Three Tactics for Physical Therapy Online Marketing

physical therapy online marketing

Creating a comprehensive marketing strategy is easy when you have a big budget. But when you’re a small private practice and just getting started in the online space, you need a strategy that costs time, not money to boost your physical therapy online marketing.

By learning how to produce the right content and where to publish it, you can better position your practice on the search engine results pages, which will help you capture more web traffic.

Here are three physical therapy online marketing tactics that will catapult your web presence:

1. Link Build with Other Sites

Whenever a credible outside source links to one of your web pages, Google counts it as a vote of confidence for the content on that page. The more links to your website’s content, the more credible your website appears to Google, which subsequently leads to a higher search engine results page rank. [pullquote1 align=”left” textColor=”#000000″]The more links to your website’s content, the more credible your website appears to Google, which subsequently leads to a higher search engine results page rank [/pullquote1] But how do you get other sites to link to yours?

When you’re just getting started online, finding an audience can be difficult, especially when it’s as niche of a field as physical therapy. Luckily, you’re not the only one trying to build an online presence in this space. Start by contacting your service providers and business partners and ask for them to link to your site. Many businesses are happy to display work they’ve done for past clients on their website in order to attract new business. Linking to each others’ websites in this manner creates a great opportunity to link build.

Another way to build links is to search for any mentions of your practice that are not directly linked to your website. A quick email to the author of the post can score you another link back to your site.

2. Utilize Blog Writing

When you’re asking for links to your website from partners, you’re going to need something for them to link to. Hosting a blog on your website is a great solution for finding a place to publish more content. While this is definitely a time-consuming task, it’s actually quite vital to your overall physical therapy online marketing strategy.

Publishing more content to your website using a blog will help you capture some of that all-important search traffic. [pullquote1 align=”right” textColor=”#000000″]Publishing more content to your website using a blog will help you capture some of that all-important search traffic [/pullquote1] A good place to start blogging for a physical therapy clinic is to produce content that answers some of the most common questions your patients have about your practice. How-to blogs, reviews and top tip lists can answer those questions in a timeless fashion so they are always relevant to your readers.

Another way to leverage blogging as a tool to drive traffic to your website is to be a guest blogger for a blog that’s already established in the online space. If you’re an expert in the field of physical therapy, this can be a great opportunity to show what you know while also earning a link back to your website. In a similar way, you can ask someone else to guest blog on your site and promote it through their online channels.

3. Produce Engaging Content to Improve Your Physical Therapy Online Marketing

When you’re just starting out with your physical therapy online marketing strategy, you need to produce content that sets you apart from the rest of the crowd[pullquote1 align=”left” textColor=”#000000″]Focus your efforts on producing content that sets you apart from the rest of the crowd[/pullquote1]. One way to accomplish this is to publish certain pages that are more engaging to your audience than straightforward text posts.

Infographics, pictures and videos are great examples of engaging content, but they can be intimidating to make for new users. Lucky for you, creating engaging content doesn’t have to be difficult. Start by looking through your existing online content, specifically the evergreen posts that are always relevant. You can recycle those posts into more creative ways of displaying the same information.

[squeeze_box3]Learning how to market your practice online can be intimidating if you don’t have any experience in the field. For more information about how your clinic can benefit from physical therapy online marketing, contact us today, and we can help you every step of the way.[/squeeze_box3]

Physical Therapy Clinic Marketing: Using Social Media to Learn About Prospective Patients

physical therapy clinic marketing

If you haven’t already noticed, we’ve reached a point where the process of physical therapy clinic marketing now has to include social media, almost by default. While this should hopefully be clear to you, what it means may be a little different from what you might expect.

Why You Need Two Accounts in Physical Therapy Clinic Marketing

Many experts are now recommending that if you own a physical therapy practice, you should create two separate accounts. One is a personal account for yourself that connects to another account, which is designed specifically for your clinic. You can see the logic in this, even if places like LinkedIn consolidate both of these onto one page. [pullquote3 align=”right” textColor=”#000000″]Nurturing relationships online is a growing way to generate leads on social media so you have a more targeted audience for your later marketing content.[/pullquote3] Nevertheless, you give yourself an advantage by having a personal account because it’s there where you can start conversations with prospective patients. Nurturing relationships online is a growing way to generate leads on social media so you have a more targeted audience for your later marketing content.

But when you start conversations on places like Twitter, how do you approach talking to someone? Instead of trying to hard-sell your physical therapy practice, the best approach should be a more natural conversation that simply proves your expertise in the field of physical therapy. At the same time, you can use these social media conversations as a way to create a patient persona so you understand what they’re looking for in doctors providing the best physical therapy techniques.

Where Should You Start Your Social Media Conversations?

Conversations can take place on any social media platform, though Twitter is one of the best places to search for discussions and join in. Through a simple hashtag search, you can find conversations underway related to physical therapy.

Because Twitter has discussions underway about virtually everything, you likely won’t have trouble finding numerous people discussing physical therapy issues. When you join in on a conversation, make it a natural progression without mentioning how you’re a physical therapist or own a clinic. Any hint that you’re trying to sell yourself could risk you being blocked.

This is why it’s important to write a compelling Twitter bio so those who click on your profile can see that you already have credibility. As you start a conversation, you can start to learn some things about the type of patients you want to connect with. Here’s some things to find out about prospective patients so you can further target your marketing toward them.

What You Can Determine from General Information

Once you become friends with the above people on Twitter, they’ll start following you. Don’t let the conversations end, though, because you’ll be surprised at how much you’ll get to know about them as you continue talking with one another.

You’ll want to know a few things outside of general points like their age and what they do for a living. Here are some areas to focus on:

1. Pain Points

Finding out the pain points of a prospective patient is essential because you determine exactly what kind of physical pain they’re experiencing and how you can help solve it. Once you get to know your followers, you can find out what kind of physical pain they’re having and how it affects them during their work day.

2. Is Pain Stopping Them from Reaching a Goal?

As an adjunct to pain points, is the physical pain in any person above preventing them from accomplishing something? Find out what that pain is, because your marketing content can hone in on this to prove your techniques. You can do this later by showing past examples of solving pain problems so patients could function physically again in their careers.

3. What They Expect from Physical Therapy

Try to find out what physical therapy techniques these prospective patients are looking for in particular. Can they wrap their busy schedules around yours? Finding out what they expect can help you tweak things further in your physical therapy clinic marketing content so you attract like-minded people to your social media accounts without seeking them first.

[info_box]If this is a new pursuit for you and your practice, it may sound a bit daunting at first. This response is normal, but that’s exactly where we can come in to help. Contact E-Rehab once you’re ready to take control of your physical therapy clinic marketing, so we can assist you by finding unique social media marketing tactics for your physical therapy practice.[/info_box]

How to Enhance Video Marketing for Physical Therapists

video marketing for physical therapists

How do you spread the word about your physical therapy practice? For many therapists, this is a difficult question to answer. Limited resources and time often means having to rely on word of mouth from current patients to attract new visitors. But as it turns out, there are plenty of cost-effective ways to help patients find your practice, and one of the most underutilized tools to accomplish this is video marketing for physical therapists. Below, we break down some of the best ways to tackle your video marketing campaign, so that you can get the word out about your practice and watch as more patients flock to your clinic.

Develop a Plan

Here’s an example of what you don’t want to do when it comes to video marketing for physical therapists: one day, you decide the medium is right for you, so you buy a camera at the local super market and shoot some footage around the office. Then you upload the video somewhere, and hope people find it. Well, aside from the potentially serious HIPAA violations, chances are strong that no patients or potential patients will see this video if it’s posted like this. This means you’ve just wasted money on a camera and time on putting the footage together.

Instead, the first thing you should do is come up with a plan. To do so, ask yourself the following questions:

  • What are you able to shoot in and around the office?
  • What should and should not be filmed?
  • Who would be willing and able to be a part of the video?
  • How can you promote your video once it’s finished?
  • Most importantly: what type of video would be most effective?

Coming Up with the Right Content

That last question is an interesting one. Your first thought is probably to go toward a promotional, commercial-like video that showcases your practice, staff and patients in 30 to 60 seconds. But in reality, there may be better alternatives to help your marketing.

Here are three examples that will likely perform better than a basic promotional video:

  1. Feature an array of patient testimonials that highlight all the great attributes of your practice, which will automatically improve your reputation.
  2. Create a “behind-the-scenes” video of your front desk staff and therapists, which will convey a personal atmosphere.
  3. Make educational videos about common patient concerns and ailments that don’t directly promote your practice, but establish your physical therapists as thought leaders and experts on relevant content.

Promoting Your Videos

Of course, even the best video will not help your physical therapy practice if nobody ends up seeing it. That’s why you should promote the video, both on your website and your social media channels. We’ve covered the ideal social media networks for physical therapists in a past blog post; videos make for perfect content to enhance your presence. You may even consider playing your videos in the waiting area and patient rooms to increase engagement with your current and new patients.

To Get the Most of Video Marketing for Physical Therapists: Listen

Finally—and this may sound counterintuitive—one of the most important aspects of video marketing for physical therapists is not only giving out a message, but listening in response. By that, we mean hearing feedback about your videos from your patients, which will help you improve your video marketing efforts in the future.

It’s important to keep this in mind: successful video marketing for physical therapists is not a one-time deal in which you produce an amazing video and can rest on your laurels for the next decade. Instead, it requires regular updates and new videos that keep your patients invested and coming back. [pullquote4 textColor=”#dbe308″]Successful video marketing for physical therapists is not a one-time deal in which you produce an amazing video and can rest on your laurels for the next decade. Instead, it requires regular updates and new videos that keep your patients invested and coming back. [/pullquote4] By listening to their feedback, you can ensure that your videos continue to improve and help your practice gain patients.

Of course, this type of strategical video marketing for physical therapists—from developing a plan to coming up with the content and promoting the video all the way to adjusting your strategy based on feedback—requires significant time investment. And we completely understand that running a physical practice generally does not leave this kind of time available!

[titled_box title=”We’re Here to Help” bgColor=”#000000″ textColor=”#000000″]This is why we want to help. Contact us at E-Rehab to learn more about how we’ve helped other physical therapists like you spread awareness about their practice using video marketing, and start talking to us about how we can do the same for you.[/titled_box]

Reputation Management for Physical Therapy: Important Tips to Implement Today

reputation management for physical therapy

Maintaining a good reputation is important for any business, but it’s particularly important for anyone in the healthcare industry. To keep your private practice at the top, it’s critical to focus on reputation management for physical therapy right now.

Don’t Wait for a Problem before Taking Action

Physical therapists often focus on the importance of prevention, and this very same concept should apply to your reputation. This is why you shouldn’t wait until your physical therapy practice has a bad reputation before you do something about it. By being proactive now, you can help ensure that people find good things about your practice when they search your name.

Hiring a good reputation management firm, such as E-Rehab, can be a great approach to tackling this issue. However, there are also some steps that you can take on your own to help boost and maintain your practice’s reputation. Below are some useful tips that will help your practice earn a reputation that reflects its high quality.

Post Your Own Positive Content

To improve your online reputation, it’s helpful to first think about how your practice will appear to a prospective patient. With this in mind, try to address the following:

  1. First of all, if you want people to find positive things when they enter your practice’s name into their favorite search engine, then you have to ensure that these positive things exist. This means that you should be creating online content that relates to your practice.
  2. For example, if you haven’t already started a blog, you should definitely consider doing so. A blog can help with your search engine optimization, show the world your expertise, and it can be the first thing people find when searching for content related to your practice.
  3. You should also build social media profiles on all of the big social media sites, including some that you might not have thought about using in your industry, such as Pinterest.
  4. Lastly, it’s helpful to build profiles of yourself and your practice on physical therapy-related websites, upload informative videos to YouTube and build a profile on all of the local review sites.

Don’t Ignore Negative Content

It’s easy to ignore negative reviews and posts from others, but doing so can actually be quite harmful for your practice. [pullquote4 bgColor=”#000000″ textColor=”#46c0e9″]Regardless of whether someone’s post is true or not, those who see may often change their opinion regarding your practice. This can obviously pose a problem and cause potential patients to go to your competitors for treatment instead of you.[/pullquote4]Regardless of whether someone’s post is true or not, those who see may often change their opinion regarding your practice. This can obviously pose a problem and cause potential patients to go to your competitors for treatment instead of you.

If you make an effort to communicate with the person who has complained, however, in most cases you can improve the situation. If you address the negative comment, the person who posted the negative review might be willing to delete it or amend it. Even if they don’t take either of these actions, those who see this communication will at least know that you and your practice made an effort to respond to a problem or concern that a patient had.

Gather Testimonials and Reviews

Over time, have probably had quite a high number of patients that were satisfied with the treatment they received at your practice. So, why not use their satisfaction to your advantage?

  • The best way to do this is to gather testimonials from satisfied patients and post them on your website
  • You should also encourage your patients to post their feedback on the major local review sites and directly on your website
  • If people who are seeking physical therapy see that your previous patients are happy with the care that you have provided, then they might be more likely to give you a call for their physical therapy needs

Don’t Overlook Your Reputation Management for Physical Therapy

As you can probably see, reputation management for physical therapy isn’t necessarily easy, and it may require a lot of work. But if you look at the big picture, you’ll see that building and maintaining a strong online reputation is critical if you want your physical therapy practice to be successful.

[info_box]Along with tackling some of these steps yourself, it’s a good idea to work with a reputation management firm that understands your practice and wants to make it a success. To find out more about reputation management for physical therapy, as well as search engine optimization and marketing, contact us at E-Rehab today.[/info_box]